Get in Touch
At Aurora Borealis Bay, we value communication with our community. Whether you have a question, suggestion, concern, or just want to share your experience, we're here to listen.
Before You Contact Us
For faster answers, you might find what you need in these resources:
- Help Center - Comprehensive guides and tutorials
- Frequently Asked Questions - Quick answers to common questions
- How It Works - Complete guide to our platform
- Responsible Gaming - Resources and support information
Contact Information
Address: 105 Mailes Ave, Ottawa, ON K1Z 6V5, Canada
Phone: +14289533284
Contact Methods
General Inquiries
For general questions, feedback, or suggestions about Aurora Borealis Bay:
Email: hello@auroraborealisbay.com
Response Time: We aim to respond within 24-48 hours
Technical Support
Experiencing technical issues or need help with the platform:
Email: support@auroraborealisbay.com
Response Time: We aim to respond within 24 hours for technical issues
Community Guidelines & Safety
To report violations of our community guidelines or safety concerns:
Email: safety@auroraborealisbay.com
Response Time: Priority response within 12-24 hours
Business & Partnerships
For business inquiries and partnership opportunities:
Email: business@auroraborealisbay.com
Response Time: We aim to respond within 3-5 business days
What to Include in Your Message
To help us assist you more efficiently, please include:
- Subject: A clear, descriptive subject line
- Description: Detailed description of your question or issue
- Browser: If technical, which browser you're using (Chrome, Firefox, Safari, etc.)
- Device: If technical, your device type (Desktop, Mobile, Tablet)
- Screenshots: If relevant, screenshots can help us understand the issue
Feedback & Suggestions
We love hearing from our community! Your feedback helps us improve Aurora Borealis Bay and create a better experience for everyone. Whether you have:
- Ideas for new features or games
- Suggestions for improving existing features
- Design feedback or accessibility concerns
- General comments about your experience
Please share your thoughts with us at feedback@auroraborealisbay.com
Responsible Gaming Support
If you need support related to gaming habits or have concerns, please visit our Responsible Gaming page for immediate resources and professional support organizations.
For platform-specific responsible gaming features or questions, contact us at support@auroraborealisbay.com
Social Media
Stay connected with Aurora Borealis Bay and join the conversation:
- Twitter: @AuroraBorealisBay
- Instagram: @AuroraBorealisBay
- Facebook: facebook.com/AuroraBorealisBay
Follow us for updates, community highlights, and more.
Privacy Notice
When you contact us, we may collect the information you provide (such as your email address and message content) to respond to your inquiry. We handle all communications in accordance with our Privacy Policy.
We will never:
- Sell or share your contact information with third parties
- Send you unsolicited marketing emails
- Use your information for purposes other than responding to your inquiry
Office Hours
While our platform is available 24/7, our support team operates during business hours:
Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday - Sunday: Limited support
Messages received outside business hours will be responded to on the next business day.